SAP User Managed Service (SUMS)
Clarity, control and confidence over your SAP licensing environment through continuous monitoring, expert analysis and measurable optimization.
What is SAP User Managed Service?
The ITAA SAP User Managed Service (SUMS) provides the essential combination of data clarity and expert interpretation to establish control and confidence over your SAP licensing environment.
Faced with constantly evolving, complex SAP systems where users and roles shift regularly, organizations are vulnerable to paying for unused access and exposing themselves to costly non-compliance issues. This managed service applies a secure, structured approach to continuously monitor, analyze and optimize your user licenses, helping you to sustain compliance, gain visibility, and realize measurable efficiency gains.
At a glance
Understanding SAP Managed Users
- Explains what SAP Managed Users are and how they’re typically used
- Highlights common licensing and audit risks
- Covers key security and governance considerations
This video explains how SAP Managed Users work, where compliance and security risks commonly arise, and what to watch for to keep access properly governed.
User & License Oversight
We review user accounts to identify redundancy, align license assignments with actual usage and establish governance controls to support ongoing compliance.
This service includes:
- Identification of dormant, duplicate, and incorrectly assigned user accounts
- Full discovery of user and license data across ECC and S/4HANA systems
- Accurate mapping of users to license types and authorization profiles
- Regular reporting to support long-term oversight and control
What Do Clients Gain?
Our work delivers verifiable cost reductions, stronger governance, and materially lower licensing and compliance risk. Decisions are grounded in accurate usage data and clear entitlement positions.
Beyond near-term financial impact, clients establish a repeatable, defensible operating model for managing users, licenses, and compliance over time reducing audit exposure and improving long-term control.
Reduced SAP Spend
Lower licence and maintenance spend through precise allocation.
Improved Data Accuracy
Robust user administration and improved data accuracy.
Audit-Ready Compliance
Stronger compliance position ahead of SAP audits.
User Landscape Clarity
Clear viability into your SAP user landscape.
The SUMS Application
Demonstrate how the SUMS App provides continuous insight, compliance monitoring and optimization for SAP user licenses, linking technology to the consultancy service.
| Title | Description |
| Authorization Validation | Compares assigned vs. used authorizations to highlight excess or unused access. |
| License Optimization | Reallocates licenses based on ECC and S/4HANA rules defined by your SAP contract. |
| User Cleanup | Detects and removes redundant or inactive SAP user accounts. |
| Continuous Monitoring | Tracks changes in real time and ensures alignment with evolving system usage and business needs. |
Service Options
Project
(3 to 6 Months)
- Internal Governance
- License Optimization
- Risk Assessment
- Process Review
- SAP Audit Preparation
- SAP Audit Defense
Annual Managed Service
- Internal Governance
- Continuous License Optimization
- Risk Management
- Process Maintenance
3 or 5-year Service
- Internal Governance
- Continuous License Optimization
- Risk Management
- Process Maintenance
- Discounted Fees
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