Usage Validation
To ensure that no usage of IBM software was missed during the review, extensive checks were performed using any and all toolsets and reports available to the customer including, but not limited to email surveys, anti-virus exports, CMDB exports and AD exports. Any potential gaps or inconsistencies were raised to the account owners for validation and we satisfied the IBM reporting requirements to reach a 95%+ complete view of the IBM estate.
In addition to coverage checks, it was also ITAA’s goal to support the client in rightsizing their estate so that no unnecessary spend was made for software licenses that were not required. Throughout the validation process, we were able to identify several housekeeping and optimization opportunities for the client to right-size their estate, as well as a number of process flaws which were rectified to mitigate potential exposures and to prevent repeat issues from occurring.
As a result of ITAA’s assistance, the client was able to meet their reporting obligations in a timely fashion while also being fully aware of their license utilization, allowing for informed negotiations with IBM. In addition, we supported the client in upskilling their staff and setting up processes in order to more effectively manage their IBM estate going forwards.