SAP User Managed Service

Clarity, control and confidence over your SAP licensing environment through continuous monitoring, expert analysis and measurable optimization.

Start your SUMS assessment →
WHAT IS SUMS

What is SAP User Managed Service?

The ITAA SAP User Managed Service (SUMS) provides the essential combination of data clarity and expert interpretation to establish control and confidence over your SAP licensing environment.

Faced with constantly evolving, complex SAP systems where users and roles shift regularly, organizations are vulnerable to paying for unused access and exposing themselves to costly non-compliance issues. This managed service applies a secure, structured approach to continuously monitor, analyze and optimize your user licenses, helping you to sustain compliance, gain visibility, and realize measurable efficiency gains.

At a glance

  • Simplicity
    Up and running in weeks with minimal internal effort.
  • Security
    Deployed securely within your infrastructure.
  • Compatibility
    Works across SAP Cloud and On-Premise environments.
  • Risk Control
    Alerts and dashboards highlight compliance risk early.
  • Scalability
    Flexible for acquisitions, divestments, or major user changes.
how we help

User & License Oversight

We review user accounts to identify redundancy, align license assignments with actual usage and establish governance controls to support ongoing compliance.

Speak to an SAP expert

Discovery & assessment

Full discovery of user and license data across ECC and S/4HANA systems, including:

  • Identification of dormant, duplicate, and incorrectly assigned user accounts
  • Accurate mapping of users to license types and authorization profiles
  • Regular reporting to support long-term oversight and control

The SUMS Application

The SUMS App provides continuous insight, compliance monitoring and optimization for SAP user licenses – linking technology directly to the consultancy service.

  • Authorization Validation: Compares assigned vs. used authorizations to highlight excess or unused access.
  • License Optimization: Reallocates licenses based on ECC and S/4HANA rules defined by your SAP contract.
  • User Cleanup: Detects and removes redundant or inactive SAP user accounts.
  • Continuous Monitoring: Tracks changes in real time and ensures alignment with evolving system usage and business needs.
BENEFITS

What clients gain

Our work delivers verifiable cost reductions, stronger governance, and materially lower licensing and compliance risk. Beyond near-term financial impact, clients establish a repeatable, defensible operating model for managing users, licenses, and compliance over time.

Reduced SAP spend

Lower licence and maintenance spend through precise allocation.

Audit-ready compliance

Stronger compliance position ahead of SAP audits.

Improved data accuracy

Robust user administration and improved data accuracy.

User landscape clarity

Clear visibility into your SAP user landscape.

Service Options

Project

3 – 6 months
  • Internal Governance
  • License Optimization
  • Risk Assessment
  • Process Review
  • SAP Audit Preparation
  • SAP Audit Defense
Get started

Annual Managed Service

  • Internal Governance
  • Continuous License Optimization
  • Risk Management
  • Process Maintenance
get started

3-5 Year Service

  • Internal Governance
  • Continuous License Optimization
  • Risk Management
  • Process Maintenance
  • Discounted Fees
get started
GET IN TOUCH

Expert SAP support

If you’re looking to gain control of your SAP user licensing, book a call with one of our experts today. Fill out the form and we’ll be in touch within 24 hours.

  • +44 (0) 3302 050 215
  • info@itaa.com

This field is for validation purposes and should be left unchanged.
GDPR Data*